Surfers Riverside

Privacy Policy

We appreciate your interest in our website. We highly value your trust in us, and recognize both the significance and the obligation to treat your data with care, and protect that data from misuse or abuse.

We take the protection of your private data very seriously, and strictly adhere to relevant data protection legislation. Personal data is collected on this website only to the extent necessary. In no case will the data be sold or made available to third parties without permission. This privacy statement will inform you how we handle your data.

By using our website and the offers contained therein, you agree that the data you have provided may be stored, processed, or used by us within the scope of this privacy policy.

Collection, processing, or use of Personal Data

Personal information is any information relating to an identified or identifiable person. Personal information about you is collected, processed, or used by us only when you provide it to us voluntarily or with consent, and where it is within the scope of the law.

As a point of principle, you can visit our website without telling us who you are. Every access to our website and every request for a file stored on our website are logged. This logging relates solely to information, which does not allow you to be identified. The following data are logged: Name of the requested file, date and time of the request, amount of data transferred, notification of successful request, web browser used, and requesting domain.  The logging serves internal system and statistical purposes and we analyse this data only in an anonymised or pseudonymised form.

Surfers Riverside website collects and stores data in an anonymised form for marketing and optimisation purposes for use with Analysetools. User profiles are created under a pseudonym from these data, and cookies may be used for this purpose. The data will not be used to identify visitors to this website and will not be aggregated with other information about the bearer of the pseudonym.

As a matter of practice, we will only collect such data as required for the provision of services, for example the answering your questions or the execution of contracts between us. For example, to book a room for you, we require your credit card details, card number, and CVV, which will be stored, encrypted on secure servers.

Will Personal Data be Made Available to Third Parties?

A transfer of your data to third parties will only occur within the scope of the implementation of the services requested by you, or in any other case, with your permission. Transfer of data related to your person to governmental entities or authorities will occur only where required by law.


If you enter personal data like your name, address, or credit-card number, such information will be transferred in an encrypted manner. As soon as your data reaches Surfers Riverside, it will be stored securely. This prevents unauthorised access to the data. Our security procedures are continuously improved in line with current technological developments.

Social Networks

Our website hosts plug-ins from common social networks. If you use such a plug-in, a connection to the servers of the relevant social network will be established, and information about your visit to our website will be transferred. If you are logged in to said social network, this information can be related by the social network to your personal profile. Surfers Riverside shall not be liable for the transfer and processing of your data by social networks. Please refer to the terms and policies of use of the relevant social networks.


On our website, you have the possibility to sign up for our newsletter. The personal data which you provide in this context is only used for the purpose of personalisation of the newsletter and is not disclosed to third parties. In order to further personalise the newsletter according to your interests, we use link tracking, which enables us to analyse your email clicking behaviour.

Use of Cookies

Our website uses so-called cookies in several places. They serve to make our service more user-friendly, effective, and safe. Cookies are small text files that are saved locally on your computer and accessed by your browser. Most of the cookies used by us are so-called session cookies. They are automatically deleted after your visit. Cookies do not cause any harm to your computer and contain no viruses.

Of course, you can visit our website without the use of cookies. If you wish to prevent the saving of cookies on your computer, you can disable the relevant option in the system settings of your browser. You can delete saved cookies from your computer at any time via the system settings of your browser. However, if you reject cookies, this may lead to functional restrictions of the services we can offer.

If you have any questions or comments about our Privacy Policy, please contact us and we will endeavour to respond as soon as possible.

Surfers Riverside Apartments

41 Peninsular Drive, Surfers Paradise, QLD 4217